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HOW TO ORDER YOUR BIRDS
Ordering / Delivery Options

Pick-up at hatchery – When you order directly from Frey’s Hatchery, you will be told day and time available for pick-up.

Delivery to Feed Stores – Frey’s Hatchery has feed stores all over Ontario that distribute our chicks and other poultry. They receive deliveries either every 2 weeks or monthly from the end of March through early July, mid-August, and in September/October. For delivery to feed stores, you place your order at the feed store.

Air Cargo – We ship via Air cargo to any destination in Canada capable of handling day-old chicks.

Ordering Through a Feed Store

We deliver to over 150 stores in Ontario monthly or every other week from the end of March to the middle of July, mid-August and again in September (some areas).

  1. Find out if your local feed store sells chicks from Frey’s Hatchery. If not, contact Frey’s Hatchery to locate the store nearest to you.
  2. Place your order with the feed store and make any subsequent changes through them.
  3. Arrange payment with the feed store; a down payment is advised to confirm your order. Frey’s charges a delivery fee on each order.
  4. On the arranged delivery date, pick up the chicks from the feed store. Your order will be shipped in a box or boxes labeled with your name. If you order both dayolds and started (2 to 7 week olds) then there will be a separate box for each age indicated on the boxes. You will need your own containers for ready-to-lay pullets.
Ordering Through Frey’s Hatchery Office
  1. Call, fax, or mail the order to Frey’s Hatchery if you want to pick up the birds at the hatchery or you want to arrange an air cargo shipment. 
  2. For pickup orders under $100, full payment is required in advance. For orders over $100, we require a down payment of $100 or 50% of the total, whichever is greater. For air shipments, FULL payment for chicks and freight is required 4 weeks prior to shipment.
  3. On the arranged date, pick up the birds at the hatchery (Monday for started birds; Dayolds on Tuesday (or If prearranged Wednesday)
  4. For Air Cargo orders: To assist you in determining optimum quantities, each section or corner of our chick boxes is designed to hold 30 pheasants, 25 chicks, 20 turkeys, or 14 ducks. We have minimums so that you order enough birds to ensure that they will be able to keep each other warm during shipping. Chicks are FOB Pearson Intl. airport in Toronto . Airlines take no responsibility for losses.

For prices of birds, consult the current price list available from
your feed store or from Frey's Hatchery directly.

Pick Up at Hatchery

ALL ORDERS MUST BE PLACED IN ADVANCE

DAY-OLD CHICKS: can be picked up at the hatchery on Tuesdays (day of the hatch) from 1:00 p.m. to 6:00 p.m., and on (if prearranged Wednesdays morning.). You must let us know what day you will be picking up.

READY-TO-LAY & STARTED BIRDS: can be picked up on Mondays from 8:00 a.m. to 4:00 p.m. Please let us know if you are coming am or pm.

In cases where the order has both day old and started chicks, the day old pick-up days apply.

You need to bring your own containers for ready to lay pullets.

FREY'S HATCHERY ORDERS
AIR CARGO (Day-Old Only)

Day-old chicks can be shipped by air every other Tuesday during our regular hatch season.

If you order chicks to be shipped via air, chicks and freight must be paid for in full at least 4 weeks prior to the shipping date.

Frey’s Hatchery will book the flights with Air Canada or Westjet cargo, depending on flight times available. Call the hatchery to get an approximate quote on shipping costs. Chicks depart from Toronto. Please see the chart below for box dimensions and weight.

Order Size
(# of Chicks)
Box
Dimensions
(cm)
Box
Weight
(kg)
50 or Less
47 x 28 x 18
2.5
51 to 100
56 x 47 x 18
5.0

Airlines charge by box dimension weight which is
2 x the above weights

Please Note: Due to Transport Canada security screening procedures there is an additional fee included in air freight to cover the cost. These delays may prohibit us from shipping to your location.

Box Sizes and Quantities

We have 3 standard box sizes and 1 mini box for 10 chicks or less. The standard boxes are divided into corners or sections as follows:

• Large (4 sections)
• Medium (2 sections)
• Small (1 section)
• Mini (10 chicks)

Each section can hold 25 chicks or 20 turkeys or 30 pheasants or 13 ducks.
If the weather should get too hot we reduce the chicks per corner to 20.

These are the optimal amounts to keep the chicks comfortable in transit.